ONLINE SHOPPING
How can I track my order?
Once your order has been confirmed, you will receive a confirmation email containing your tracking number. Simply enter this number on the carrier’s website to follow the progress of your shipment.
What payment methods are accepted?
You can securely complete your purchase on ls2canada.ca using major credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
Do you ship internationally?
At this time, ls2canada.ca ships only within Canada.
How can I return a defective item or a product that doesn't fit my needs?
If you have an LS2 account, you can initiate a return directly through your account
once your order has been delivered.
If you do not have an account, please contact our customer service team
for assistance with your return.
Can I ship my items to a PO box?
Yes, we ship anywhere in Canada where major carriers (such as Dicom, DHL, Purolator, and UPS) provide service.
Please note that additional shipping fees may apply to remote or extended delivery areas.
Where can I view my purchase history?
Your purchase history is available if you created a customer account (My LS2) and were logged in when placing your orders.
To access your history, click on “Log In” or “My LS2” at the top of the website
and sign in to your account.
How to cancel an order?
Once an order has been confirmed, it cannot be canceled.
After receiving your order, you may return the items through your Shopify account. If you do not have a Shopify account, please contact us for assistance.
Please note that handling or shipping fees may apply.
Are the advertised prices on ls2canada.ca the same in store from a dealer to another?
Not necessarily. Prices listed on ls2canada.ca are set by LS2 Canada and may differ from those offered by individual dealers. Dealers may sell products at higher or lower prices.
PRODUCT QUESTIONS
My new helmet feels too tight on the cheeks. What can I do?
We have a few options that should help improve your comfort while riding.
We recommend wearing the helmet for at least 25–50 hours before expecting a looser fit. This break-in period allows the comfort cheek pads to gradually adapt to your face. If you’ve ridden in the helmet for at least 25 hours and it still feels too tight, you may want to consider switching to slimmer cheek pads for additional space.
We offer a range of cheek pads and liners that can potentially enhance overall comfort. Please keep in mind that as the size increases, the thickness of the component decreases.
Can I wear glasses with LS2 helmets?
Most of our helmets are compatible with eyeglasses. However, the Arrow and Thunder models do not feature a glasses-friendly design. All other current models are designed to accommodate glasses comfortably.